Privacy policy

When you place an order we collect and store:

• your name, phone number, and — if you provide one — your email address;
• the governorate, city or area, and delivery details you enter;
• the items, quantities, and prices in your order;
• the order’s status history.

If you subscribe to our newsletter we store your email address and the date you subscribed. If you send us a message we store your name, contact details, and the message itself.

We do not collect or store card details. Orders are paid in cash on delivery.

We use a small number of cookies:

• a cart cookie, so the items you add stay in your cart between pages. It contains a random identifier and nothing about you.
• a session cookie for staff signing in to the administration area. Customers never receive one.
• a marketing-consent cookie (`ss_marketing_consent`) that stores whether you accepted or rejected advertising measurement. It is not set until you choose.

If you accept advertising cookies we load the Meta Pixel in your browser and send a matching Purchase event from our server (Conversions API) so catalog ads can be measured. Meta may set `_fbp` and `_fbc` cookies. We hash your email and phone before they leave our server, and we do not send this data if you reject. You can change your choice by clearing cookies and using the banner again, or by contacting us.

Advertising tracking is off on `/admin` pages and is disabled in local and preview environments by default.

Order and delivery details are kept so we can fulfil, deliver, and support your order, and so our records reconcile. Newsletter subscriptions are kept until you unsubscribe. Contact messages are kept so we can follow up.

Order details are visible to our own staff through a password-protected administration area, and to the courier delivering your order — the courier sees only what is needed to complete the delivery. We do not sell or rent your data.

Where an email confirmation is enabled, your email address is passed to our email delivery provider for the sole purpose of sending that message.

Order lookups require both your order number and the phone number used at checkout, so nobody can browse other customers’ orders. Staff passwords are stored hashed, administrative sessions expire, and our server logs deliberately exclude full addresses, full phone numbers, and email addresses.

You can ask us to correct or delete your personal details, or to unsubscribe you from emails, by contacting us. We will keep the minimum record needed for accounting where we are required to.

For anything relating to your data, message us on WhatsApp at +961 78 896 667 or use the contact form.